We want to be real with you and be on the front foot when it comes to delivery expectations. With Black Friday Sales and the Christmas rush, the peak period can result in longer than normal shipping timeframes.

Due to the high volume of orders, please allow 14-21 business days for your order to be dispatched/received.

When does your Black Friday sale start and end?

Our Black Friday sale begins on Thursday the 14th of November and ends on Tuesday the 3rd of December. Be sure to check back for specific times to make the most of our deals!

Can I combine discounts or use other promo codes during the Black Friday sale?

Our Black Friday deals are already discounted to give you the best possible price, so additional promo codes or discounts can’t be combined with these offers.

How long will it take to receive my order?

Due to the high volume of orders during Black Friday, please allow 14-21 business days for your order to be recieved/dispatched. We’ll keep you updated on your order status via email.

Can I change or cancel my order once it’s been placed?

We’ll do our best to accommodate changes, but due to high order volume, adjustments may not be possible. If you need help with your order, please contact us as soon as possible on 0427 031 620.

Can I return or exchange items purchased during the Black Friday sale?

Yes, our standard return and exchange policies apply to Black Friday purchases. If you need assistance, please refer to our Returns & Exchanges page or reach out to us.

How can I track my Black Friday order?

Once your order has been dispatched, you’ll receive an email with a tracking link to monitor its journey. Be sure to check your inbox for updates!

What should I do if I have issues during checkout?

If you experience any issues, such as website slowdowns or problems processing payment, try refreshing the page or using a different browser. For additional help, please contact our customer service team on 0427 031 620.

Can I preorder out-of-stock items during Black Friday?

Preorders for out-of-stock items are not available during Black Friday. The sale is applicable for the available stock and while stock lasts.

Can I request an NDIS invoice/quote for Black Friday stock/sales?

To ensure the colour/item you would like is secured, we recommend placing an order through our website, paying out of pocket and being reimbursed to ensure you do not miss out on colours/ collections. We can then provide an invoice to send to NDIS.

Try your TLC sheets out on a 90-night risk free trial. If you're not 100% satisfied with your TLC sheets (highly unlikely), please email our customer service team at hello@theladcollective.com or submit a request via our Contact Us page and we will get back to you as soon as we can to organise a return. Once your return has been received and processed, we will then issue a refund back to your original payment method.