Frequently Asked Questions

A premium blend of 60% bamboo and 40% cotton yarn with a 325 thread count. It's a common misconception that higher thread count automatically means higher quality. In reality, the comfort and durability of sheets depend more on the material and weaving technique.

At The Lad Collective, we prioritise a perfect balance of softness, breathability, and quality using sustainably sourced fibres - ensuring our sheets provide the best sleep experience, regardless of thread count.

Designed by Aussies, for Aussies - The Lad Collective sets a new standard for what a bedding set should look and feel like. From a refined colour palette to a purposeful, functional design, every detail has been considered with one goal in mind: making your bed easy, every single time.

What makes us different:
Every fitted sheet is built with a suite of functional features that remove the guesswork from making your bed.

Labelled Corner Straps - Each corner of the fitted sheet is clearly marked Top Left (TL), Top Right (TR), Bottom Left (BL) and Bottom Right (BR). No more guessing, no more flipping - just a perfectly made bed, every time.

Looped corner straps - A sewn-in strap at every corner makes securing your fitted sheet effortless. Especially handy for beds with headboards and bases where getting into those tight corners has always been a struggle.

Centre Logo - A discreet logo sits at the centre of every flat sheet, giving you an instant reference point so your sheet is always positioned perfectly and evenly across the bed.

Signature Joey Pouch - Each fitted sheet comes with a built-in Joey Pouch - simply fold the sheet into itself for compact, effortless storage. No folding. No mess. Just pull it out and it's ready to go.

Every detail of our bamboo/cotton blend has been chosen for a reason - here's what that means for your sleep.

• Temperature Regulating - Our 60% bamboo, 40% cotton blend is naturally breathable and hypoallergenic, promoting moisture absorption to help keep you cool in summer and comfortable in winter. A consistent sleep temperature, all year round.
• Soft & Durable - The natural properties of bamboo deliver an exceptionally soft hand feel, while the cotton component adds structure and long-term durability. The result is a sheet set that holds its shape, resists wear, and gets better with every wash.
• Better for Your Hair - Bamboo fibres have a naturally smooth surface, which creates significantly less friction against your hair as you sleep. Less friction means less breakage, less frizz, and healthier hair over time.
• Moisture Wicking - Bamboo naturally draws moisture away from the body, keeping you dry and comfortable throughout the night. This also helps prevent the build-up of unwanted odours over time.
• Try Them Risk-Free - We're confident you'll love them. That's why every TLC sheet set comes with a 90-night risk-free trial. If you're not completely satisfied, we'll make it right.

Single Bed:

• Quilt Cover: Not currently available
• Flat Sheet: 180 x 254 cm
• Fitted Sheet: 91 x 190 +46 cm
• Pillowcase: 51 x 76 cm

King Single Bed: 

• Quilt Cover: 160 x 210 cm
• Flat Sheet: 200 x 274 cm
• Fitted Sheet: 107 x 203 +45 cm
• Pillowcase: 51 x 76 cm

Double Bed: 

• Quilt Cover: 180 x 210 cm
• Flat Sheet: 225 x 254 cm
• Fitted Sheet: 137 x 190 +46 cm
• Pillowcase: 51 x 76 cm

Queen Bed: 

• Quilt Cover: 210 x 210 cm
• Flat Sheet: 245 x 275 cm
• Fitted Sheet: 152 x 203 +46 cm
• Pillowcase: 51 x 76 cm

King Bed: 

• Quilt Cover: 245 x 210 cm
• Flat Sheet: 280 x 275 cm
• Fitted Sheet: 183 x 203 +46 cm
• Pillowcase: 51 x 76 cm

Super King Bed: 

• Quilt Cover: 270 x 240 cm
• Flat Sheet: 295 x 295 cm
• Fitted Sheet: 203 x 204+46 cm
• Pillowcase: 51 x 76 cm

Split King Bed:

• Flat Sheet: 285 x 260 cm
• Fitted Sheet: 92 x 203 + 45 cm
• Pillowcase: 51 x 76 cm

Yes, our fitted sheets are designed with a generous 45-46cm depth, making them suitable for deeper mattresses including those with pillow tops or mattress toppers. There is no need to size up, our sheets are generously sized to fit true to their labelled dimensions. For example, if you have a Queen mattress, select Queen size sheets.

Absolutely! You can shop our individual fitted sheets here: https://theladcollective.com/collections/fitted-sheets

We are exclusively available online through our website at theladcollective.com. We are not stocked in any physical retail stores. Shop with confidence knowing every order is backed by our 90-night risk-free trial.

We recommend giving your sheets a wash before the first use to get them feeling their best.

Here's your quick care guide:

• Wash in Cold or Warm Water - use a gentle cycle with mild detergent. Cold is preferred, but up to 40°C is perfectly safe.
• Avoid Harsh Chemicals - steer clear of bleach and fabric softeners to protect the fabric.
• Wash Separately - wash on their own to minimise friction and keep them fresh.
• Gentle Drying - air drying is ideal. If using a dryer, choose a low or delicate heat setting.
• Shake Before Drying - a quick shake helps reduce wrinkles. Sleeping in them for a few nights will also smooth them out naturally.
• Storing - once dry, store in a cool, dry spot to keep them fresh.
• Following these steps will help maintain their softness and durability from day one. Any other questions? We're here to help.

Not to worry! A few wrinkles are completely normal and simply a sign of the soft, natural fibres your sheets are made from.

The easiest fix is in the drying. Give your sheets a quick shake before drying to help release any creases, and if you're using a dryer, remove them while they're still slightly warm and pop them straight onto your bed to settle.

Sleeping in your sheets for a few nights naturally smooths out any remaining wrinkles as they only get softer and better with time!

Our Quilt and Quilt Cover are available in two options to suit your preference:

• Bamboo/Cotton Blend - A 60% bamboo, 40% cotton blend that is naturally breathable, hypoallergenic and temperature regulating - keeping you cool in summer and comfortable in winter. The majority of our colours are available in this blend.
  
• 100% Cotton Waffle - a premium 100% cotton waffle weave option, offering a textured, hotel-inspired look and feel with excellent breathability and durability. Currently available in 3 colours.
  

Not sure which is right for you? If breathability and temperature regulation are your priority, the bamboo/cotton blend is our most popular choice. If you're after a textured, premium aesthetic, the cotton waffle is a great option.

We offer three quilt weights so you can choose the right level of warmth for your needs:

• Summer (70 GSM) - a lightweight quilt designed for warmer months or those who naturally sleep hot. Breathable and easy to layer. 
• All Seasons (300 GSM) - our most versatile option. A mid-weight quilt that provides comfortable warmth year round, suitable for most climates and sleeping preferences.
• Winter (450 GSM)- heavier, warmer quilt designed for the cooler months. Ideal for those who prefer extra warmth and cosiness during winter.

Not sure which weight is right for you? As a general guide, the All Seasons quilt is the most popular choice for year round use across most Australian climates.

GSM stands for Grams per Square Metre and is the standard measurement used to describe the weight and warmth of a quilt. The higher the GSM, the heavier and warmer the quilt. The lower the GSM, the lighter and more breathable it is.

Our quilt and quilt cover feature a built-in magnetic closure system - with magnets positioned in each of the four corners of both the quilt and the cover. Simply align the corners and the magnets do the rest, securing your quilt inside the cover quickly and effortlessly. No more bunching, no more shifting and no more wrestling with your doona cover in the middle of the night.

• King Single - 160 x 210 cm
• Double - 180 x 210 cm
• Queen - 210 x 210 cm
• King - 245 x 210 cm
• Super King - 270 x 240 cm

Our quilt cover can be used with any standard quilt insert as a regular doona cover. However, please note that the magnetic corner system is only compatible with The Lad Collective quilt insert. If using your own quilt, the cover will function as a standard quilt cover without the magnetic alignment feature.

To keep your Quilt and Quilt Cover in the best possible condition, follow these care instructions:

Quilt cover

• Machine Wash Cold or Warm - use a gentle cycle with a mild detergent. Avoid bleach and fabric softeners.
• Wash Separately - wash on its own to minimise friction and protect the fabric.
• Line Dry Preferred - air drying is recommended to preserve the fibres and maintain the natural freshness of the fabric.
• Tumble Dry on Low - if using a dryer, select a low heat or delicate setting. Remove promptly to reduce creasing.
• Store in a Cool, Dry Place - keep away from direct sunlight when not in use to prevent fading.

Quilt insert

• Spot Clean Where Possible - for minor marks, spot cleaning is recommended to avoid unnecessary washing.
• Machine Wash on Gentle - if a full wash is required, use a large capacity machine on a gentle, cold cycle with mild detergent.
• Dry Thoroughly - ensure the quilt is completely dry before storing to prevent any moisture build-up. Tumble dry on low or air dry flat in a well-ventilated area.
• Do Not Iron - avoid ironing directly over the quilt insert.

At this stage the magnets are not available to purchase separately. The magnetic closure system is built into both the Quilt Insert and Quilt Cover and is designed to work exclusively as a set.

Not at the moment! We only sell single bath towels.

Start your return or exchange here:returns.theladcollective.com

If you’re unable to access the portal, contact our team at hello@theladcollective.com

Once your return has been delivered, please allow 3-5 business days for the return to be processed and finalised.

Once your return has been received and processed, please allow up to 5 business days for the funds to reflect back into your account.

All refunds are processed back to your original payment method.

Please reach out to our customer service team at hello@theladcollective.com and they will be able to resend your return label or provide you with a new one.

* Please note New Zealand returns are to be covered at customers expense.

If it is within our 90 night risk free trial period, you sure can!

If our product has been compromised due to a manufacturing flaw and you’ve washed the sheets, please contact our customer service team at hello@theladcollective.com and they will be happy to assist you.

You will receive an order confirmation email upon purchase but if you need a Tax Invoice, please email our customer service team at hello@theladcollective.com and they will be able to email one to you.

We all make mistakes, we’re only human! We can fix any mistake from our end as long as your order has not been dispatched.

You also have an hour after placing your order to edit it. You can do so via this link -theladcollective.com/edit  If you still need to change your order, please contact our customer service team on 0427 031 620 or email us at hello@theladcollective.com.

Please contact our customer service team on 0427 031 620 or email us at hello@theladcollective.com and we will do our best to try and divert your parcel to the correct address.

Please contact our customer service team on 0427 031 620 or email us at hello@theladcollective.com and we will lodge an enquiry with the carrier to find out the reason for returning to sender and organise for your order to be resent.

Shipping for all orders is free.

We ship worldwide including to the UK and New Zealand. Please note: for international orders, we use Delivered At Place (DAP) shipping terms.

What that means for you:

• Import duties, VAT/GST, and any customs clearance fees are not included in your order total.
• These charges are set by your local government and are payable upon delivery.
• We cannot estimate or cover these costs.

Will I Have to Pay Anything Extra?

Yes - if your country applies import fees (usually for orders over a certain value), the courier will contact you to arrange payment before your parcel is delivered.

UK Customers: Orders valued over £135 are subject to 20% VAT and potentially customs duties based on item category.

New Zealand Customers: Orders over NZD $1,000 may incur 15% GST and additional import entry or MPI fees.

Estimated Delivery Times:

UK: 6–10 business days

NZ: 4–7 business days

If you have questions about what your local fees might be, we recommend checking your country’s customs website or using a duty calculator.

We usually dispatch our orders within 1-2 business days. For limited edition collections and peak sales period (Black Friday, Boxing Day), dispatch can take a bit longer than usual.

Once dispatched, for domestic orders you should have your order within 8 business days. For international orders, please allow between 8-10 business days to receive your order.

Please allow up to 48 hours for the tracking number to update. If it has surpassed this timeframe, please contact our customer service team on +61 427 031 620 or email us at hello@theladcollective.com

It is rare but sometimes, delivery services can mark the package as delivered before physically delivering the parcel. We also recommend checking with anyone else in your household to see if they have accepted the delivery and bought it inside. Please also check with neighbours to ensure they haven’t accidentally received your parcel

Please contact our customer service team on +61 427 031 620 or email us at hello@theladcollective.com and we will lodge an enquiry with the carrier to retrieve proof of delivery.

We use Aramex and Australia Post.

If your shipping address is to a PO Box, we will use Australia Post.

Let our Customer Service team know on hello@theladcollective.com and we'll be happy to process a return and get a fresh set over to you ASAP that will better fit your mattress!

Please go to this link to register an account:https://theladcollective.com/account/register

To earn and redeem points, you’ll need a TLC account. If you don’t have one yet, create an account before checking out.

Make sure you’re logged into your account when placing your order.

At checkout, you can select a discount amount based on the points you have available. Points can be redeemed in the following increments:

• 200 points = $10
• 500 points = $25
• 1,000 points = $50
• 1,500 points = $75
• 2,000 points = $100

The discount you choose will be applied instantly to your order total. Minimum spend applies when redeeming loyalty points. Each reward tier has its own minimum spend requirement.

Yes, a minimum spend applies when redeeming loyalty points. Each reward tier has its own minimum spend requirement:

• $10 off requires a $40 minimum spend
• $25 off requires a $100 minimum spend
• $50 off requires a $200 minimum spend
• $75 off requires a $300 minimum spend
• $100 off requires a $400 minimum spend

Yes. All points, including purchase points, bonus points, and referral points, expire 2 years from the date they were earned. Any unused points will automatically be removed from your balance after this time.

Points cannot be combined with other discount codes, promotional offers, or gift cards unless specifically stated.

Yes, you can use your points in one order, but the maximum redemption is 2,000 points ($100) per purchase. Minimum spend applies when redeeming loyalty points. Each reward tier has its own minimum spend requirement.

Please note that points cannot be combined with other discounts, gift cards, or site-wide sale events (e.g., Black Friday), unless otherwise specified.

Unfortunately not, discount codes cannot be stacked or combined and only one discount/promotion can be used on the one order.

Please email our customer service team at hello@theladcollective.com and they may be able to manually add your points back to your account, depending on the circumstances.

100% it is. Fair dinkum. 

It sure is! Ed and Bill, our co-founders are two brothers from Atherton and started TLC in September 2020.

Our Office HQ is located in the Sunshine Coast and our warehouse is located in Sydney.

Our bedding range is designed and distributed here in Brisbane, and manufactured by our very talented team in China.

Despite trying for a significant period of time to find suitable Aussie manufacturers, we discovered that, for the most part, our local manufacturing industry doesn’t currently have the same level of investment in technology and innovation as overseas facilities, and would not necessarily be able to scale with our demand at times. 

As a truly Aussie brand, we aim to support local jobs wherever we can, and we’re proud of the fact that our range will forever be designed in Australia. 

We would LOVE your feedback and suggestions as we continue to grow our range of products! Email us at hello@theladcollective.com and we can have a long, hard think about it! :)

Please don't hesitate to give a bell on +61 427 031 620 if you have any unanswered questions! Alternatively you can email us on hello@theladcollective.com