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    The Lad Collective Pty Ltd Privacy Policy


    The Lad Collective Pty Ltd ( ABN: 83 640 430 299) values your privacy. This Privacy Policy describes how The Lad Collective, collect, use and disclose the information about you when you:


    visit or shop with us at our website

    use and contribute to social media;

    use our other digital services;

    join our club membership programs;

      apply for a job with us; or

    otherwise engage in with us such as when you make an enquiry or contact us, or participate in a survey, promotion or competition.


      By engaging in the above activities, you acknowledge that we will handle personal information in accordance with this Privacy Policy and our Terms of Use.


      2. What is personal information?

      Personal information is information that identifies you, or from which your identity can be reasonably determined, and it can include (but is not limited to) your name, address, email, telephone number, date of birth, and gender.


      3. What type of personal information do we collect?

      We collect information about you directly and from other parties, as well as automatically though your use of our Sites (and other instances where we interact). This may include:

      the types of personal information mentioned at section 2 above;

      information you provide us when shopping on our site such as name, payment details, contact details, details reasonably related to your shopping experience;

      information you provide us when using or contributing to social media or our other digital services such as name, email address or social media account details;

      information you provide us when you join our TLC Movement Membership programs or participate in our offerings;

      information you provide us when you apply for a job with us such as name, contact details, qualifications and experience; and

      any other information you provide us when you submit an enquiry or contact us. 


      4. Why do we collect and use your personal information?

      We collect and use your information, including your personal information, so that we can:

      assist you with your transactions with us;

      tell you about and improve our products, services, and experiences;

      support our business administration and related functions;

      accept/consider job applications, and send you job opportunities that may be of interest to you;

      allow you to join and participate in our membership or other reward programs;

      assist with any enquiries you make;

      meet our legal obligations; and

      for other reasons you might reasonably expect us to use your personal information for.


      Although you do not have to share your personal information with us, without it we may not be able to provide our products or services to you.


      5. How do we collect your personal information?


      5.1 General collection

      We may collect personal information about you during your interactions with us including when you participate in those activities set out in section 1.


      5.2 Cookies and other technologies

      We use cookies and other technologies to track information about your use of our Sites to create an improved, more personalised shopping experience for you.


      Cookies are small files stored on your device that allow our websites to recognise a particular device or browser. We use cookies and other technologies to improve site functionalities, measure the effectiveness of our marketing campaigns, and tailor advertisements to make them more relevant to you.


      You can choose to delete cookies that are already on your computer by going to the “settings” section in your browser – this should provide instructions on how to locate the file or directory that stores cookies. Even if you delete cookies from your computer you can still use our Sites, but your user experience may be affected and some features of the site may not function.


      5.3 Social media and other third party websites

      We also use a number of third party websites and social media platforms including Instagram, LinkedIn, Facebook and YouTube. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions, events, memberships and club cards.


      You may be able to access other third party websites through our websites. Your use of these third party websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you.


      5.4 In-store surveillance

      Our stores and other premises have video surveillance cameras that monitor and help to facilitate the safety and security of those premises, our team members, customers and other members of the public. We do not share these recordings with any third party organisations except where we are required to by law. Cameras are not placed in areas of our premises that would unreasonably intrude on the privacy of individuals.


      6. How do we use your personal information?


      6.1 General use

      We may use your personal information to communicate with you, including to: 

      fulfil orders for purchases you make with us;

      provide you with details about our memberships or other offers;

      respond to enquiries you make with us;

      deal with complaints or requests you may inform us of;

      suggest jobs you may be interested in, as well as to review and progress job applications you make to us.


      6.2 Direct marketing

      We will only use your personal information for direct marketing purposes if you have provided your information to us for that purpose or if you have otherwise consented to us using your information for direct marketing.


      If you agree to receive direct marketing communications from us, we may contact you from time to time (such as by mail, telephone, email, SMS, or social media platforms) with information about our (or any of our related companies’) products and services as well as those of our business partners, where we think these may be of interest to you.


      You can always choose to stop receiving direct marketing communications from us by ‘opting-out’. Our communications with you will include instructions on how to do this, and we will make sure to comply with your request within a reasonable timeframe and as required by all applicable laws.


      6.3 Analytics and display advertising


      We may anonymise and aggregate your personal information with other information. We may do this for use and disclosure of the anonymous data to assist us in determining shopping and purchasing preferences and patterns, and to improve our product and service offerings including as described in section 5 (How do we collect your personal information?) above.


      We may share this anonymised data with our trusted third party providers, including online advertisement networks (such as those operated by Google), social media platforms or other third party services, in order to provide insights about customer behaviour and also to identify and present display advertising to particular target audiences.


      6.4 Sharing your personal information


      In some cases, we may need to disclose your personal information to third parties who perform functions or services in connection with our business (such as delivery; product repair or recall; payment processing; marketing; surveys; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for operation of our websites) or where we are otherwise required to do so by law.


      We may also disclose your personal information to our related companies, and to other third parties where you have specifically consented to that disclosure.


      6.5 Overseas disclosure of your personal information

      Some of our related companies and third party service providers perform the functions we have engaged them for in overseas locations.



      We will take reasonable steps in the circumstances for any overseas use or disclosure of personal information to be done in a way that complies with privacy laws and relevant data security industry standards.


      7. How do we secure your personal information?


      7.1 Our websites


    Our Sites may contain links to other websites we have no control over and there are always risks in sharing information over the internet. While we take reasonable precautions so that our Sites are hosted and operate securely, you should also take precautions to protect your information. This might include checking that you are accessing a secure server or for the presence of the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You could also check that your URL is secure by looking for the first characters ‘https’ (rather than just ‘http’).


      7.2 Credit card details


      We are also compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card data. This means that when you shop with us, both in-store and online, your credit card details will be handled using secure processes. But you should still exercise caution when shopping online, and never enter any credit card details when contacting us via email or through our website “Contact Us” form as in these instances those details will not be protected by encryption.


      7.3 Security of your personal information

      We take reasonable steps to protect your personal information, including from misuse, interference and loss, unauthorised access, modification or disclosure, including by:


      taking measures to protect the physical security of our premises, document management systems, database and records;

      implementing technical measures, such as computer passwords, data back-up and anti-virus software; and

      taking measures so our team members also adhere to internal information security policies.


      We will take all reasonable steps to help keep your personal information accurate and up-to-date. If we no longer need your personal information, we will destroy or de-identify it.


      7.4 Remaining anonymous

      When practicable, you may choose not to identify yourself when dealing with us. You also may elect to use a pseudonym to protect your identity. However, there may be some instances where we are not able to provide our services if you are anonymous or use a pseudonym.


      7.5 Contact Us

      If you become aware that your information has been subject to unauthorised access, use or disclosure, you should contact us immediately.


      8. How do you access and correct your personal information?

      You can access, update or correct any of your personal information that we hold about you by contacting our Privacy Team using the contact details in section 10. Please provide us enough information, and proof of identity, so we can respond to your request. We will aim to respond to your request within 30 days. If we refuse to comply with your request, we will let you know why.


      9. Obtaining a copy of this Privacy Policy

      The current version of this Privacy Policy is available on our Sites. If you would like a copy of this Privacy Policy in a different form, please contact us and we will try to meet your request.


      10. Contact Us

      If you have any questions or concerns about how we handle your personal information please contact us using the details below:





    809 Fairfield Road, Yeerongpilly, 4105 QLD



      If you make a complaint to us about your personal information, we will aim to respond to your complaint within 30 days. Please provide us enough information so we can respond to your question or concern otherwise we may need to ask you for more information which can delay the process.


      If you are not happy with our response, please let us know and we will aim to address any further concerns you have. If you remain unhappy with our response, you can contact the Office of the Australian Information Commission (OAIC) at


      11. Changes to our Privacy Policy

      We may make changes to this Privacy Policy from time to time. Changes to this Privacy Policy will be displayed as an updated version on our Sites. We encourage you to periodically review this Privacy Policy so you remain informed about how we handle your personal information.   

  • Collection
  • How do we collect information?

    The Company collects Personal information:-

    • directly from you (unless it is unreasonable or impracticable to do so) when you contact our business number or fill in an enquiry form; and
    • third parties – other companies within our group, or affiliate or partner companies that are connected with us, public records or bodies or private organisations. There may be occasions where we need to source Personal Information about you from a third party.  For example, we may collect Personal Information from a credit reporting agency, an information service provider or from a publicly maintained record. We also use third parties to analyse website traffic.
    • Passive collection: information which is automatically collected, without your knowledge, whilst navigating through and interacting with the content on our site, as well as information on your device or computer (such as cookies).

    The sole purpose of passively collecting your information is to improve your experience when using our website and web services.

    Through a tracking code embedded on our website, the information collected includes:

    • Device-specific data

    The following information may be collected through your device and browser:

    • your device's IP address (collected and stored in an anonymized format);
    • device screen size;
    • device type (unique device identifiers) and browser information;
    • geographic location (country only);
    • preferred language used to display the webpage.
    • Log data

    Our tracking software automatically record information which is created upon using our website.. Data includes:

    • referring domain;
    • pages visited;
    • geographic location (country only);
    • preferred language used to display the webpage;
    • date and time when website pages were accessed;

    The Personal Information is collected and held only to the extent reasonably necessary for one or more of the Company’s functions or activities.  These functions or activities include, but are not limited to, the sale, promotion and distribution of its services by direct to customer marketing as well as on-line advertising and marketing.

    Any person may access or use the Website via the internet without registering with or disclosing any personally identifying Personal Information to the Company.

    Where lawful and practicable, individuals have the option of not identifying themselves (remaining anonymous or using a pseudonym) when dealing with the Company. 


    TCPA Compliance:


    Text Marketing and notifications:

    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

    For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

    GDPR Compliance:


    Text Marketing Terms and Conditions:

    We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

    Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

    For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

    Short code Version:


    Text Marketing & Notifications

    By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. 

    We determine cart abandoned by using a cookie and check whether the existing user has already opted in for text marketing.

    Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. 

    If you do not wish to be part of our service you can unsubscribe at any time by testing STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

    When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.

    If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).


    Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.


      This Privacy Policy is current at 18/07/2022.