Free Shipping Aus-Wide
Free Returns & Exchanges
90-Night Risk Free Trial
3500+ Five Star Reviews
Loved by over 130,000 Aussies
Free Shipping Aus-Wide
Free Returns & Exchanges
90-Night Risk Free Trial
3500+ Five Star Reviews
Loved by over 130,000 Aussies
Last updated: 04/03/2025
1.1 Please read these terms and conditions carefully. By using The Lad Collective (TLC) website (theladcollective.com) (“Site”), including any of the functions available on the Site, you agree to be bound by and comply with these terms and conditions (“Terms”) and our Privacy Policy.
2.1 The Site is a retail shopping (including e-commerce) platform where you can browse, select, and order goods advertised by The Lad Collective Pty Ltd (referred to as “TLC”, “we”, “us”, or “our”).
2.2 If you are under 18 years of age, you must obtain your parent or guardian’s consent before accessing and using the Site.
2.3 Your access to and use of the Site, including your order of goods, is subject to these Terms and the Privacy Policy, available on the Site.
2.4 These Terms also apply to the sale of any goods via methods other than the Site, including sales made via telephone, in person, through third-party platforms, or other means, unless otherwise agreed in writing.
Promotions cannot be used in conjunction with other offers unless otherwise stated.
All offers are subject to availability and may be modified, extended, or canceled at any time without prior notice.
“Select deals available on site” refers to specific promotions that may be combined with these offers. Eligibility is determined at checkout and subject to change.
Free gifts, discounts, and promotional items are not redeemable for cash or credit.
If an order is returned and no longer meets the promotional threshold, the free gift must also be returned. If not, the value of the free gift will be deducted from any refund issued.
Any order containing a pre-ordered item will be shipped as a single shipment once all items are ready to dispatch.
All promotions are valid only while stocks last. Once stock is depleted, the offer will no longer be available.
No promo code required.
Promotional offers:
Purchase 3 or more bedding sets (3.0) → Receive 1 free mattress topper (does not include free pillowcases)
Purchase 2 fitted sheets (3.0) → Receive 4 free 3.0 pillowcases
Buy 1 REM Mattress Topper, get 1 free 3.0 Fitted Sheet.
Both items must be added to the cart to receive the free sheet.
No promo code required.
This offer may be used in conjunction with select deals available on site.*
Purchase a Quilt Insert + Quilt Cover and receive 15% off the quilt cover.
No promo code required.
This offer may be used in conjunction with select deals available on site.*
New customers who sign up for our newsletter via the website pop-up form will receive a $15 discount code via email.
A minimum spend of $100 is required to redeem this offer.
4.1 The information contained on the Site is provided in good faith on an “as is” and “as available” basis. TLC does not represent or warrant the accuracy, reliability, or completeness of the information contained on the Site.
4.2 To the extent permitted by law, TLC is not responsible or liable for any direct, indirect, or consequential loss arising from:
Errors in, or omissions from, the information contained on the Site.
Use of any goods ordered or acquired via the Site.
5.1 All material on the Site, including but not limited to text, images, graphics, and product descriptions, is the intellectual property of TLC and is protected by copyright and trademark laws.
5.2 You may not modify, copy, reproduce, distribute, or exploit any content from the Site for commercial purposes without prior written consent from TLC.
6.1 If you have an order that has been accepted by us, the terms and conditions that apply to that order are those that were in place at the time of purchase.
6.2 We may modify these Terms at any time. Updates will be posted on the Site, and continued use of the Site after modifications means you accept the updated Terms.
7.1 All prices displayed on the Site are in Australian Dollars (AUD) and include GST unless otherwise stated.
7.2 TLC reserves the right to update product pricing at any time without prior notice.
7.3 Payment methods accepted include credit/debit cards, PayPal, Afterpay, and other methods as listed on the Site. Payment must be made in full before an order is processed and shipped.
8.1 Delivery Timeframes:
TLC aims to dispatch all in-stock orders within 5-7 business days for non-pre order items. Delivery times vary depending on the shipping address and carrier delays.
8.2 Shipping Costs:
Shipping is free on all orders, Australia-wide. No additional fees apply for standard shipping.
8.3 Tracking:
Customers will receive a tracking number once their order has been dispatched.
8.4 Lost or Delayed Shipments:
TLC is not responsible for delays caused by couriers or external factors beyond our control. However, if you experience any issues, please contact our customer service team for assistance.
9.1 Change of Mind Returns
TLC offers a 90-night trial on eligible products. If you are not satisfied, you may return your order within this period.
Returned items must be in their original condition, and with all packaging intact.
9.2 Faulty or Incorrect Products
If you receive a faulty or incorrect product, please contact our customer service team within 14 days of receiving the order.
TLC will arrange a replacement or refund, depending on the situation.
9.3 Refund Process
Refunds will be processed via the original payment method.
10.1 To the extent permitted by law, TLC is not liable for indirect or consequential damages, including loss of profits, data, or business opportunities arising from:
Use or inability to use the Site.
Delayed or failed delivery of products.
Any third-party content or external links on the Site.
10.2 Our goods and services come with guarantees under the Australian Consumer Law. If a product is found to have a major failure, you may be entitled to a refund, repair, or replacement.
11.1 By using the Site, you agree to the collection and use of personal information as outlined in our Privacy Policy.
11.2 TLC implements industry-standard security measures to protect customer data but cannot guarantee that the Site is free from cyber threats.
12.1 These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
For any inquiries regarding these Terms & Conditions, please contact our support team at hello@theladcollective.com.
