90-Night Risk Free Trial
Try your purchase on a 90-night risk-free trial. If you're not 100% satisfied (highly unlikely), please email our customer service team at hello@theladcollective.com or submit a request via our Contact Us page and we will get back to you as soon as we can to organise a return. Once your return has been received and processed, we will then issue a refund back to your original payment method. Terms & Conditions apply*.
Delivery
Free shipping Australia-wide.
We offer same or next-day dispatch on all in-stock items. (not including weekends)*Excludes preorders. Please refer to the ships from date for the item/s for estimated dispatch.Delivery timeframes:
- Metro areas: Typically delivered within 2–5 business days
- Regional areas: Delivered within 5–7 business days
You’ll receive a shipping confirmation email with a tracking number as soon as your order has left the warehouse.
For more details, see our Terms & Conditions page.
Returns
If your purchase isn't quite right, return for a refund within 90 days of receipt. Items must be in their original condition, and with all packaging intact. Refunds will be processed via the original payment method.
Visit our Returns & Exchanges page for more information.
International Shipping
We ship worldwide including to the UK and New Zealand. Please note that import duties, VAT/GST and customs fees are not included in your order total and are payable upon arrival to the destination country.
These charges are set by the local government and we are unable to estimate or cover them.
UK orders over £135 may be subject to 20% VAT and customs duties. NZ orders over NZD $1,000 may incur 15% GST and import fees.
For an estimate of local fees, please check your country's customs website or use a duty calculator.
Estimated delivery times:
- UK: 6–10 business days
- NZ: 4–7 business days